Face & Emotion Recognition
Identify guests, detect repeat visitors, and capture sentiment signals to tailor the experience in real time.
AI for Hospitality & Luxury Retail
Where AI meets exceptional customer experiences.
HERO‑CX uses real‑time facial & emotion recognition to identify guests, surface preferences, and guide staff with smart recommendations—so every visit feels personal and memorable.
⚡ Instant Recognition & VIP Tagging
🧠 Preference‑Based Recommendations
Why Teams Choose HERO-CX
Accuracy, efficiency, and personalization—without the complexity.
Actionable Profiles
Surface names, last orders, spend history, preferences, and suggested upsells directly to your staff’s tablet.
Fast, Flexible Deployment
Works with existing cameras; deploy via secure cloud or on‑prem. APIs for POS & CRM integration.
How It Works
From door camera to staff tablet in under a second.
1. Capture
Entrance camera detects a face as the guest walks in.
2. Recognize
Model matches known guests or creates a new privacy‑safe profile.
3. Enrich
Pulls visit history, orders, and preferences from POS/CRM.
4. Assist
Tablet nudges staff with the guest’s name, favorites, and offers.
Built For Your Venue
Perfect for restaurants, coffee shops, and luxury retail.
Restaurants
Name recall, favorite dishes, smart pairings, and birthday moments.
Coffee Shops
Speed up service with last order recall and queue insights.
Fashion & Watches
Recognize VIPs, unify in‑store & online behavior, guide stylists.
Jewelry & Gold
White‑glove service with secure recognition and private clienteling.
Privacy, Security & Compliance
Ethical AI by design—controls that earn customer trust.
Consent & Signage
Opt‑in modes, clear signage templates, and region‑specific consent flows.
- Configurable retention windows
- On‑device processing options
- Guest data export/delete portal
Security
Encryption in transit & at rest, SSO, RBAC, audit logs, and IP allow‑listing.
- PII minimization & hashing
- Private spaces per venue
- On‑prem deployment available
Regulatory Alignment
Built to align with GDPR/CCPA principles and regional AI guidelines.
- DPIA/ROPA documentation kit
- Subject access workflows
- Incident response playbooks
See HERO‑CX in Action
Get a live walkthrough tailored to your venue. We’ll show recognition speed, staff tablet flows, and POS/CRM integrations.